Tiare’s Lash Shop policies.

It is recommended for new clients to arrive 5-10 minutes prior to appointment time for any questions or contact your lash artist beforehand. Existing clients must arrive at scheduled time.

How to prepare for your lash appointment.

A credit/debit card and full payment is required to schedule an appointment. Payment must be submitted through PayPal or Venmo. If you are paying through Venmo, payment must be sent first in order to manually schedule your appointment.

Credits and packages are non-transferable between her clients, friends or family. Packages one activated are non-refundable.

If you will be arriving late, please notify your lash artist as soon as possible. Arriving late will cut into your scheduled service time in order to accommodate the next client. If you arrive more than 15 minutes after your schedule appointment, you must reschedule for a later date.

As a courtesy, Tiare’s Lash Shop offers appointment reminders via text and email. We will send you a confirmation reminder 12-48 hrs prior to your appointment.

If you must reschedule, please do so at least 12 hours before your appointment time. If rescheduled less than 12 hours before appointment, you will be charged a 50% service fee. After a third reschedule, you will be charged a full service.

No-shows will be billed for the full (100%) amount for the appointment.

As a courtesy, Tiare’s Lash Shop offers appointment reminders via text and email. We will send you a confirmation reminder 12-48 hrs prior to your appointment. It is ultimately your responsibility to remember your scheduled appointments.

If for any reason you are unhappy with the results, contact us within 3 days after your initial appointment to fix any issues you are having with your lash extensions. Clients who choose to come into their appointment with makeup, moisturizers, serums, sunscreens or any other products that will interfere with the bonding process will not be able to claim a free fix. If you experience an allergy/reaction, we will remove them free of charge within 48 hours. We do not offer refunds.

For the safety of your children and as a courtesy, we ask that you make child care arrangements before your appointment. No children/groups of people are allowed inside during your lash appointment.

If you are currently experiencing any symptoms (fever, dry cough, difficulty breathing, fatigue), please stay home and reschedule in 2 weeks (14 days) for the public safety.